Contact Us

The Team is here to Help You.

Whether you want to request Vinyl Record Titles, need help with payment or you are simply unsure of something, then just drop us an e-mail and you will be answered within a 24 hour period (usually within a few hours). We distribute vinyl records all over the world and we ship out of Sydney, Australia.

Electronic Contacts:

General Enquiries:
Releases, Labels & Sales:
International Customer Enquiries:
Account Problems:
Web-Site Maintenance:

If you are unsure who to contact please send your message to and
your message will be forwarded through to the right person. (E-mail addresses are not clickable to prevent spam, simply type the e-mail address into your e-mail client).

Phone Contacts:

You may also contact us directly by phone, but we recommend you send an e-mail instead, as it makes it easier for us to register, track and fix the problem/question.

• primary contact: 0411 746 469 (Helpdesk :: 10am - 12 midnight)
  no SMS messages (voice calls only)
• secondary contact: 0413 458 014 (Webmaster :: 10am - 6pm)
• tertiary contact: +61 2 9637 3302 (Office :: leave a voice message / fax)

Note: We do not take phone orders.
(Similarly to other online services such as eBay, we could not offer such low prices if we engaged day-time operators).

Post Office Address:

P.O. Box 191
Broadway, NSW 2007
Sydney, Australia

Customer Security Summary:

The shop and the interface have been designed with much attention to safety and therefore your account details cannot be stolen. In addition, credit card transactions are done by ‘Paymate’ Australia, the secure payment gateway. Hence if you pay by credit card, none of your details will ever be seen by us. For more information on payment methods and other security issues please go to: Privacy Notice / Conditions of Use.

For more details on ‘Paymate’ and Credit Card Security go to: paymate.com.au

Other issues of concerns do not hesitate to send an e-mail to the 3345 Team.

3345, the Vinyl Records Home.